92pkr Privacy Policy — Your Data, Handled With Care

1Introduction

92pkr is an online sports betting and gaming platform designed specifically for Pakistani players. When you use 92pkr — whether to bet on Cricket, PSL, T20 matches, Football, Esports, or to play slots and live casino games — we collect and process certain personal information to make the platform work correctly and securely.

This Privacy Policy explains in plain language what information 92pkr collects, why we collect it, how it is used and stored, who it may be shared with, and what controls you have as a player. We are committed to being transparent about our data practices so that you can make informed decisions about using the platform.

This policy should be read alongside our Terms and Conditions. If you have any questions about how your data is handled that are not answered in this policy, please contact our support team — details are at the bottom of this page.

2Data We Collect

92pkr collects personal data in several ways — information you provide directly, information generated by your use of the platform, and information received from payment processors. Here is a breakdown of the main categories:

We only collect the data that is necessary for the purposes described in this policy. We do not collect sensitive personal categories of data — such as health information, religious beliefs or political opinions — unless specifically required for a legal obligation and with your explicit consent.

3How We Use Your Data

The personal data collected by 92pkr is used for the following purposes:

• Account creation and management — to set up and maintain your 92pkr account, verify your identity, and allow you to log in securely.
• Processing PKR transactions — to handle deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards, and to keep accurate financial records.
• Platform operation — to provide the sports betting, casino, slots and live gaming services you use on 92pkr, including settling bets, managing your balance and processing bonus claims.
• Fraud prevention and security — to detect and prevent fraudulent activity, multi-accounting, money laundering and other prohibited conduct as described in our Terms and Conditions.
• Customer support — to respond to your queries, resolve disputes and provide assistance with account or payment issues.
• Responsible gaming — to monitor betting patterns and, where appropriate, reach out to players who may benefit from responsible gaming tools such as deposit limits or self-exclusion.
• Legal compliance — to meet any applicable legal or regulatory obligations, including identity verification and record-keeping requirements.
• Marketing communications — to send promotional offers, bonus notifications and platform updates to players who have opted in to marketing. You can opt out at any time.
• Platform improvement — to analyse usage patterns and player feedback so that we can improve the platform, fix issues, and develop features that better serve Pakistani players.

We do not use your personal data to make solely automated decisions that have significant legal or similarly serious effects on you, without also allowing for human review where necessary.

4Payment Data & PKR Transactions

Every PKR deposit and withdrawal you make on 92pkr is processed through secure payment channels. We work with trusted Pakistani payment processors to handle transactions via JazzCash, Easypaisa, Raast, bank transfer and debit/credit cards. The payment data we collect and retain is limited to what is required to process your transactions and meet our fraud prevention and identity verification obligations.

Specifically, regarding payment data:

• We do not store full card numbers on our servers. Card transactions are processed via PCI-DSS compliant payment gateways.
• JazzCash and Easypaisa account references are stored solely to verify that deposits and withdrawals are matched to accounts registered in your own name.
• PKR transaction history is retained as part of your account record for the purposes of dispute resolution, fraud investigation and legal compliance.
• Your payment method details are never shared with third parties for their own marketing or commercial purposes.

When you submit a withdrawal request, the payment method and name on file are checked against your account details as a standard security step. This is to protect you from unauthorised withdrawals and to comply with anti-money laundering obligations.

5Data Sharing & Third Parties

92pkr does not sell your personal data. We do not share your information with third parties for their own marketing or commercial use. However, in order to operate the platform effectively and safely, we may share necessary data with the following categories of trusted third parties:

• Payment processors — JazzCash, Easypaisa, Raast partners, banks and card processors receive the transaction data needed to complete your PKR deposits and withdrawals.
• Identity verification providers — third-party KYC services that assist in verifying identity documents such as CNIC and passport scans.
• Game software providers — casino and slot game providers receive anonymised session data necessary to operate their games within the 92pkr platform. They do not receive your name or payment details.
• Analytics and platform tools — service providers that help us monitor platform performance, detect technical issues and understand aggregate usage patterns. Data shared for these purposes is anonymised or pseudonymised wherever possible.
• Legal and regulatory bodies — where required by applicable law, we may disclose personal data to law enforcement agencies, courts or other authorities. We will always seek to notify you of such a request unless prohibited from doing so by law.

Any third party that receives personal data from 92pkr is bound by confidentiality obligations and may only use that data for the specific purpose for which it was shared. We do not permit third-party processors to use your data for their own purposes beyond what is described above.

6Cookies & Tracking Technologies

92pkr uses cookies and similar technologies to make the platform work correctly, to keep you logged in during your session, to remember your preferences, and to understand how players navigate and use the site. Here is a summary of the cookie types we use:

• Essential cookies — these are required for the platform to function. They manage your login session, maintain your betting slip, and ensure secure navigation between pages. These cannot be disabled without breaking core platform functionality.
• Preference cookies — these remember your settings, such as preferred language and display preferences, so you do not have to reset them on every visit.
• Analytics cookies — these help us understand aggregate usage patterns — for example, which sports markets are most popular, how players navigate between Cricket and PSL betting pages, and where technical errors may be occurring. Data collected via analytics cookies is not linked to your personal identity.
• Marketing cookies — if you have opted in to promotional communications, these cookies help us show you relevant offers and measure the effectiveness of our promotions. You can opt out of marketing cookies by contacting support.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use certain features of the platform, including logging in and placing bets.

7Data Security

92pkr takes the security of your personal data and PKR payment information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, disclosure or destruction. These measures include:

• TLS encryption on all data transmitted between your device and the 92pkr platform.
• Encrypted storage of sensitive personal data and identity verification documents.
• Access controls limiting which staff members can access personal data, based on their role and operational need.
• Regular security reviews and monitoring of platform systems to detect and respond to potential threats.
• Secure, access-controlled infrastructure for all platform databases and back-end systems.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — choose a strong password, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your 92pkr account.

In the event of a data breach that is likely to result in a significant risk to your rights or interests, 92pkr will notify affected players without undue delay and will take prompt steps to contain and investigate the incident.

8Data Retention

92pkr retains personal data only for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable law. In practice, this means:

• Active account data is retained for as long as your account remains open and active on the platform.
• Transaction records — including PKR deposits and withdrawal history — are retained for a minimum of five years following the transaction date to meet standard financial record-keeping requirements.
• Identity verification documents are retained for the duration of your account and for a period after account closure as required to meet anti-money laundering and KYC obligations.
• Support correspondence is retained for a minimum of two years following resolution of the relevant query or dispute.
• Betting and gaming activity logs are retained for up to five years from the date of the activity for audit, dispute resolution and responsible gaming monitoring purposes.

When data is no longer required for any of the above purposes and there is no legal obligation to retain it, 92pkr will delete or anonymise it securely. If you close your account voluntarily, we will initiate deletion of data that is no longer required, subject to the retention obligations described above.

9Your Rights Over Your Data

As a player on 92pkr, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the details at the bottom of this page.

To submit a data rights request, contact the 92pkr support team. We may ask you to verify your identity before actioning the request to ensure we do not disclose or delete data belonging to the wrong person. We aim to respond to all valid requests promptly.

10Minors & Under-18 Players

92pkr is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on 92pkr requires confirmation that you are at least 18 years old, and age verification checks are carried out as part of the KYC process.

If 92pkr becomes aware that personal data has been collected from a player under the age of 18, the account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned to the source. If you believe a minor has registered on 92pkr, please contact support straight away so that we can investigate and take appropriate action.

Parents and guardians should ensure that minors in their household do not have access to their 92pkr account login credentials or to the device on which 92pkr is accessed. For further guidance on protecting young people from online gaming, visit our Responsible Gaming page.

11Updates to This Privacy Policy

92pkr may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date shown at the top.

For material changes — for example, a significant change in the way we use your personal data or the introduction of new data sharing arrangements — we will make reasonable efforts to notify registered players via the email address on their account before the change takes effect.

Your continued use of 92pkr following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically, especially before making deposits or sharing additional personal information with us.

12Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 92pkr handles your personal data, please get in touch. Our support team is available around the clock to assist Pakistani players.

For data deletion or access requests, please include your registered email address and account username so we can verify your identity and process your request promptly. We aim to respond to all privacy-related queries within a reasonable timeframe.

For responsible gaming support, self-exclusion requests and player protection tools, please visit our Responsible Gaming page.